Community Bank Confidential

What People are Saying...

"I have never had such an enthusiastic response EVER! I wish I could tell all of my banker friends about my employees' reactions"
~ Charles Butler, President, Farmers and Merchants Bank

"Tim goes beyond sales training. He makes it his business to understand all of the complex issues in today's banking world. Tim is the best trainer I have ever experienced in the banking business."
          ~ David Harmon, Vice Chairman and CEO, American Bank of Commerce

"Just wanted you to know how much our bank employees enjoyed the Frontline Skill Works presentation. It was great!"
                                                   ~Pat Frascht, Central National Bank of Alva

"The responses I received from the attendees were extremely positive. They especially liked your enthusiasm for the topic and your welcoming personality. I would recommend your services to any of our members."
                                 ~Dawn Hoover, Community Bankers Association of Ohio

Module Descriptions

MODULE ONE: "The Bank of Choice" Fundamentals
In this session Tim Tivis reveals three "Bank of Choice" fundamentals that can transform your bank overnight to the bank that people talk about and refer to friends.

MODULE TWO: Creating a Proactive Culture
Your culture is who you are. It lives and breathes every minute the bank doors are open. In this session you will discover the difference in a proactive and a reactive culture and their impact on your bank’s image.

MODULE THREE: Out of the Park Customer Experience
Ultimate customer service is that “little extra” that happens from “hello” to “thank you” that separates you from everyone else. In this session you will learn proven techniques on how to effectively get to know your customers and how these techniques open the door to promote additional products and services the “right way”.

MODULE FOUR: Networking-Reputation, Retention and Referrals
You can’t put a price tag on the value of a great reputation. In this session, you will discover the keys to creating the “I have no reason to look elsewhere” mentality that keeps customers on the business books and proven techniques for your frontline staff to effectively ask and gain favorable introductions to other potential customers.

MODULE FIVE: The CLIENT Promotion System
The CLIENT Promotion System is based on 25 years of personal experience of proven, easy to follow processes that help you identify opportunities to promote your bank everyday.

MODULE SIX: Your Competitive Edge
Want to stay ahead of the competition? Learn simple techniques other successful companies have utilized to keep them ahead of their game. You will end this session with a renewed commitment to leaving the “status quo” and how to gain and maintain your competitive edge.